Introduction
The Apostille Service, developed by the National Information Technology Board (NITB), is a digital system designed to authenticate official documents for international use. It streamlines the attestation process, eliminating the need for lengthy verifications. This service is essential for individuals requiring document authentication for education, employment, immigration, or legal purposes abroad.
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Introduction
The Citizen Portal App is a groundbreaking digital platform designed to bridge the gap between government services and the public. By enabling citizens to effortlessly register complaints and provide feedback on public services, the app plays a pivotal role in ensuring transparency, accountability, and prompt resolution of issues. This user-friendly interface promotes improved service delivery, empowers citizens, and provides valuable insights for continuous governmental improvements.
Key Features
Introduction
NITB has developed an online portal for the Prime Minister Youth Program (PMYP) where youth can apply for loans, track their applications, and share feedback. With its new AI-powered extension, the portal now includes a public dashboard that provides limited access to data and trends. The platform serves as a unified space for candidates, employers, and scholarship donors, offering dedicated logins, personalized dashboards, and real-time notifications for job openings, scholarships, and skill-building opportunities. While employers and donors can post and manage opportunities, candidates benefit from a streamlined process to apply and monitor their progress. The PMYP is designed for Pakistani youth aged 18 to 45, aiming to empower them through entrepreneurship, skill development, and employment opportunities in IT and e-commerce ventures, thereby contributing to national development.
Key Features
Impact
Introduction
The Apostille Service, developed by the National Information Technology Board (NITB), is a digital system designed to authenticate official documents for international use. It streamlines the attestation process, eliminating the need for lengthy verifications. This service is essential for individuals requiring document authentication for education, employment, immigration, or legal purposes abroad.
Key Features
Introduction
The City Islamabad App, developed by the National Information Technology Board (NITB) in collaboration with the Islamabad Capital Territory (ICT) Administration, is a comprehensive mobile application designed to streamline access to various public services for the residents of Islamabad. Launched in 2020, the app serves as a bridge between citizens and government departments, offering a user-friendly platform to access over 40 services across multiple sectors.
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Pak Hajj application is developed by the National IT Board supporting Pakistani pilgrims by streamlining logistics with essential tools, making their pilgrimage smoother and more spiritually fulfilling. It exemplifies how well-researched and thoughtfully designed digital solutions can have a profound and positive impact on individuals and their experiences.
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Impact
Introduction
Digital Economy Enhancement Project (DEEP) The Digital Economy Enhancement Project (DEEP), led by the National Information Technology Board (NITB) under the Ministry of IT & Telecom, is a transformative initiative supported by the World Bank. Designed to modernize and streamline public service delivery in Pakistan, DEEP aims to create a unified digital platform that enhances access, transparency, and efficiency for citizens and businesses alike.
Under the NITB Component the project aims to develop the National Digital Portal — a unified platform that offers secure, seamless, and inclusive access to high-impact public services across both federal and provincial levels. It is designed to integrate with key institutions such as NADRA, NTC, HEC, MOFA, MOI, and others, ensuring interoperability, identity verification, and efficient service delivery.
DEEP promotes digital inclusion for all segments of society, regardless of location or socio-economic background, and strengthens cyber resilience through secure infrastructure and global compliance. With a user-centric design, the platform simplifies access to government services, enabling digital payments, document authentication, and real-time updates. NITB’s leadership under DEEP is fostering innovation, public-private collaboration, and citizen engagement, redefining governance for a digitally empowered Pakistan. The initiative supports public sector reform, enhances trust in digital systems, and accelerates the shift towards a smart, connected, and inclusive government.
The National Information Technology Board is at the forefront of Pakistan’s digital transformation, leading the implementation of the Digital Economy Enhancement Project (DEEP) — a World Bank-supported initiative. DEEP aims to revolutionize public service delivery by making government services more efficient, transparent, and accessible to citizens and businesses across the nation. As the implementing agency for the National Digital Portal and Digital Services Collaboration Framework, NITB is entrusted with the design, development, and deployment of a centralized platform that will serve as the single gateway to high-impact public services.
NITB